Need to save a video clip - where google failed to ID as event

[Jvm]

Hello. I have to save a video Clío from my google camera (not Nest). Google failed to identify it as an event, but I can scroll to it in the timeline. How do I do this?

[MplsCustomer]

@Jvm 

Unfortunately. for the NEWER Google Nest cameras and doorbells that work ONLY in the Google Home app, "You can only download video clips from detected events in the video history."

https://support.google.com/googlenest/answer/9207572?hl=en

Some customers in this forum have reported using a 3rd-party screen capture tool to capture the footage they wanted.

[Jvm]

Thanks, that’s what I wound up doing. I played the clip on an iPad, and recorded the screen with my cell phone camera. Not as good resolution, but adequate for what I needed. A 4’x8’ sheet of plywood fell onto my porch. Really surprised that the camera didn’t think that was event-worthy

[EmptyNester]

If you are on an iPhone there is a built in screen record feature that will let you capture the clip.  It is a little clumsy to use but it works.  

[Jvm]

Thanks I’ll check it out

[Brad]

Hi there,

I wanted to stop and check in with you folks to see if you need anything from me. It looks like @EmptyNester and @MplsCustomer shared some excellent information. Please let me know if you need further assistance.

Best regards,

Brad

[Jvm]

How do we let google know that they need to add the capability to save clips not marked as ‘events’, since the AI is not yet perfect?

[Brad]

@Jvm 

I am glad to hear that you're interested in sharing your experience with us. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. 

Best regards,
Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad