Neither of my two cameras are connecting

[mervtheswerve2]

I have i camera in Spain, and another in England, Both were working fine , But for some reason I lost connection on my mobile phone and then on my laptop, I obviously pressed a butto turning of , So now not able to reconnect

[EmptyNester]

Because you are in different countries I'm not sure how to help you trouble shoot this.  So I'm going to escalate this and hopefully you will hear from a Google tech person here on this thread.

[luciaaa]

Hi, @mervtheswerve2, 

Thank you for posting in the community. I'm truly sorry that neither of your cameras is connecting to the app. I'm happy to help you find a solution.

To effectively troubleshoot your cameras, we'll need someone to be physically present with the devices. Many of the troubleshooting steps require direct interaction with the camera itself.

Here are some troubleshooting steps you can try:

• Check your camera’s distance to the router.
• Restart your camera.
• Make sure your home Wi-Fi is working. Check that you can get online with another device in your home.
• Restart your router and modem to reset your internet connection. Also, restart any Wi-Fi range extenders or repeaters.
• Check for interference. 
• Check the settings on your Wi-Fi router or access point. 

Feel free to ask any questions you might have along the way.

Best regards,

Ana