Nest 1st Generation Doorbell

[mrkimmosley]

I have the Nest Doorbell 1st generation. It worked flawlessly for a couple of years, but it keeps going offline when the bell is rung. I've spent hours on the phone with NEST... what do I do next... get a new one?

[MplsCustomer]

@mrkimmosley 

For many of us, the internal battery on the Google Nest Hello Doorbell (a battery most of us didn't know was there) fails after one or two years. It's failed on all three of our Nest Hello Doorbells. The symptom is that the camera goes offline for a minute when the doorbell is pressed. If your doorbell is past the 1-year warranty, Google Nest says it "cannot" replace the doorbell. The workaround is to turn off the "Indoor chime" option (the doorbell no longer goes offline) and turn on the "Visitor announcements" option and rely on visitor announcements sent to your Nest Mini, Nest Hub, or Nest speaker.

This is the main thread on the problem, with 992 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

[mrkimmosley]

That makes a lot of sense. I bought the new model and it is working fine. Is that battery replaceable? I'd like to use the old doorbell on the back door.

[MplsCustomer]

@mrkimmosley 

You can pry apart your doorbell as described in this iFixit post. Apparently, you can order the battery on Amazon. I don't know how hard it is to seal the doorbell tight when you're done (we haven't done it).

https://www.ifixit.com/Guide/Nest+Hello+Battery+Replacement/131729

[janthadeus]

Hey folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let us know if there’s anything else.

I appreciate the help here, MplsCustomer and Archie.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[EmersonB]

Hey everyone,

@mrkimmosley just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for lending a hand, MplsCustomer, Archie and JT.

Best,
Emerson

[Jimmy_J]

such a chunk of junk.  i'll never buy another google product.  sorry you got scammed like the rest of us.

[aatienza]

Hey mrkimmosley,

Thanks for reaching out. Let's check — do you have the case ID from your interaction with our support team so I can take a closer look?

I appreciate the help, MplsCustomer.

Thanks,

Archie