07-31-2023 08:03 AM
Where can I get a doorbell chime puck? My Nest 2nd gen wired doorbell used to ring the chime in the house. It doesn't anymore. The doorbell transformer is putting out 20V. I have disconnected the chime puck from the chime and reconnected the chime wiring for "basic" operation. The chime rings when I short the two wires on the back of the doorbell, indicating continuity through the wiring. The only other component is the chime puck. The Nest doorbell is connected through the Nest app and not Google Home. The doorbell cam does appear in the Google Home app. If I have missed something, please let me know. Otherwise, where can I get a doorbell chime puck?
Much appreciated
07-31-2023 09:16 AM
If your chime puck is defective, you'll need to contact Support to seek a replacement, using the link and instructions in this post in this forum:
08-02-2023 07:29 AM
Google Nest Customer Service is BS! I contacted customer service as outlined above. When I spoke to an agent, I was told my doorbell was out of warranty. I knew that. I just need to purchase a chime puck. The agent told me to go to Amazon or Best Buy to purchase a chime puck. Neither one sold the chime puck. So now what am I supposed to do? Where do I get a chime puck if Google Nest won't sell me one?
08-03-2023 02:59 PM
Hello trainman,
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you please give us the Case ID when you contact our support so that we can investigate this?
Thanks for the help, @MplsCustomer.
I look forward to your response.
Best,
Edmond
08-04-2023 06:41 AM
Hi Edmond B,
If you could help, that would be great. The lady I spoke to didn't give me a case number as she said my doorbell was out of warranty and there was nothing she could do.
Regards,
Trainman
08-06-2023 02:16 PM
Hi there,
We'd like to know more about this. The 2nd Gen Nest Doorbell was just released last year around October, so this should not be out of warranty. Please fill out this form so we could verify the warranty on your Nest Doorbell.
Best,
Edmond
08-07-2023 08:27 AM
Hi Edmond,
I was mistaken. My doorbell isn't 2nd generation if that was just released in Oct. I did not see, in the information I have how to tell what generation it is. I am hopeful, Google Nest will offer me a discount on a new doorbell.
Thank you,
Alan
08-07-2023 09:18 AM
Since you mentioned you actually have a Google Nest Hello Doorbell (which is installed in the Google Nest app), it might be worth exploring another alternative.
MANY of us with the older Google Nest Hello Doorbells (including all three of ours) have discovered that after a year or two, the internal battery fails. The chief symptom is that the doorbell goes offline for a minute whenever the doorbell button is pressed. I don't recall if it also causes the internal doorbell chime not to work.
There IS a workaround for THIS defect (failed internal battery). (Google Nest says they "cannot" replace it if is older than the 1-year warranty.) If you turn off the "Indoor chime" option, the doorbell no longer goes offline when the button is pressed. Of course, your indoor doorbell chime no longer works, but we now use the "Visitor announcements" option (https://support.google.com/googlenest/answer/7672451) to instead get announcements on our Nest Hubs and Nest Mini. (In this case, you still want the chime connector connected, because its purpose is to provide continuous power to the doorbell's camera.)
The thread below, with over 1,000 replies, is about the internal battery defect:
08-08-2023 07:18 AM
Great information, Thank you
08-08-2023 09:51 AM
Hi everyone,
@trainman, please feel free to let us know if you still have questions, as we'll be willing to assist you.
I appreciate your inputs, @MplsCustomer and Edmond.
Best regards,
Jenelyn
08-11-2023 04:31 PM
Hey folks,
@trainman, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
Thanks for answering, MplsCustomer and Edmond.
Regards,
Emerson
08-20-2023 09:39 AM
Please close this thread. I gave up and bought a 2nd Gen Nest/Google doorbell.
I appreciate all the responses.
Alan
08-20-2023 01:50 PM
Hello trainman,
I’m glad to hear that this has reached its resolution. Reach out if you have any other questions in the future.
I appreciate the help, Edmond, Emerson, Jenelyn, and MplsCustomer.
Best,
Lance
08-07-2023 12:50 PM
Hey there,
Thanks for the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Thanks for the input, @MplsCustomer.
Best,
Edmond
08-02-2023 06:44 AM
Thank you