cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Cam Wired Indoor (A0005) solid blue light out the box

WhatARob
Community Member

‎08-16-2023 07:48 AM

Bought a couple of Nest Cam Wired Indoor cameras some time ago.  One I'd been using and one just sat in the box for some time.

Got it out today to try and set it up but can;t get it to work.  Oddly the blue light on the front of the camera is just solid, and I'm pretty sure it should be blinking.

I've looked at resetting it but there are mixed reports on whether it has a reset button or not.  There is a hole to the left of the power socket but it doesn't feel like a button when you push a paper clip in.

0 Kudos
Reply
2 REPLIES 2

MplsCustomer
Bronze
Bronze

‎08-16-2023 08:19 AM

@WhatARob 

Here are Google Nest's restart and factory reset instructions.

The newer indoor camera's reset button is between the power cord and the camera neck. This camera was released Aug 24, 2021. (https://store.google.com/us/product/nest_cam_indoor?hl=en-US)

The 1st gen indoor camera does not have a reset button.

https://support.google.com/googlenest/answer/9252162

The 1st gen indoor camera has a solid blue light documented: "Starting up or restarting":

https://support.google.com/googlenest/answer/9268073?hl=en&sjid=8702683223693358960-NA#zippy=%2Cgoog...

If you have the older 1st gen indoor camera, which hasn't been sold for 2 years now, perhaps it has an out-of-date firmware version that doesn't work with the current Google Nest app or the current software on Google Nest's servers.

I've seen several recent posts from customers who are trying to newly install Google Nest devices that are several years old, and are having trouble doing so. Google Nest does not seem to have any way to cope with this situation, since there is no way to update the firmware without first installing the Google Nest device and getting it connected to Wi-Fi, and the device cannot be installed because the firmware is out-of-date.

0 Kudos
Reply

Lance_L
Community Specialist
Community Specialist
In response to MplsCustomer

‎08-20-2023 02:28 PM

Hello WhatARob,

 

Thanks for reaching out to our Community. I'm sorry to hear you're having issues. Let's take a look and see what we can do.

 

As MplsCustomer pointed out, your Nest Cam Indoor doesn’t have a reset button. Also, the solid blue light is normal when you first plug your camera into a power outlet, when your camera restarts itself after a power outage or firmware update, or when it is waiting to be added to an account.

 

Let’s try the troubleshooting steps below:

 

  1. Check for any iOS updates.
  2. Uninstall the Nest app, restart your phone, and then reinstall the app.
  3. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
  4. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  5. Cellular data should be turned off.
  6. On your iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
  7. Add the camera to the Nest app.

If the issue persists, take note of any error codes and report them back here.

 

Keep me posted.

 

I appreciate the help, MplsCustomer.

 

Best,

Lance

0 Kudos
Reply