@kawalters5
Well, the most common reason for not getting a password reset email is inadvertently trying to use an incorrect email address, one that is not Google Nest's system.
But you could try contacting Support to see if something else is going on, or if they can trigger the password reset email:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
