Nest App….unable to add camera

[Nessa]

Help! I just bought the new Outdoor cam yesterday. I’ve set it up though Google Home, but can’t add the camera via the Nest app.  I get this far and then does nothing: https://ibb.co/9pXBDW1

Suggestions?

[mdr2]

Hi Nessa, it does not work in the Nest app.  Read thru this forum and  you will see all the things these new cams don't do.  I suggest doing this before you get much further as there is a good chance you will want to return the camera.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far? 

• Have you tried to restart your device if you haven’t already?

• If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[Jmiinc007]

Brad…you really suck at this. I’ve seen this same response to multiple questions. This is why nest isn’t doing well…people like this “working” for nest.