Nest Battery Cameras will not setup no error codes

[JoeM5952]

I have two Nest Cam (battery) devices that I cannot get through initial setup, both camera at this point have been charged overnight, have a blinking blue light, and in the Google Home App it never finds the cameras. I have even tried setting up a new home but it will not find them doing that.  Bluetooth and wifi are on and working fine.

[justsam]

My Floodlight Nest Cam, (same camera as yours I am told), was very flakey until I did a manual reset.  This is a small button on the back of the camera that must be pressed.  For me, this meant another ladder trip to a high mounted Floodlight Camera, removing camera yet maintaining it plugged in on the short cord provided.  I am not sure if it can be reset without being plugged in or if the Floodlight Camera can just be disconnected and pulled off and the reset done.  I got two different answers from Google Support.  Resetting while plugged in worked for mine.  Again, no plug in required with your camera however make sure it is charged. 

[JoeM5952]

Thanks for this, I tried it but it did not work for me.  More than likely I will just return and get a different brand, shouldn't be this hard for the money.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. This thread will be locked in 24 hours.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[JoeM5952]

I returned the cameras as I could never get them to work and there were no fixes from support. I would reccomend having the developers look into these issues.

[Brad]

Hey there.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[dadioman]

Blinking blue like and "something went wrong" during setup.   After working on this for hours, I was able to get it to work by NOT using the QR code on the sticker, but instead, select the link at the bottom left that says "I do not have a QR Code" and enter the 6 digit code under the camera. Please note, they are extremely small numbers and will require a magnifying glass.  Once I entered these 6 digits, the setup finished and the camera works. 
Using an iPhone 12max, not sure if that matters.  Hope this helps.

[Brad]

Hey folks,

I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

• Your camera will forget your Wi-Fi network name and password.
• Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
• Any custom camera settings will revert to default settings.
• If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
• If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
• If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.