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Nest Battery Doorbell level - infinity symbol

d-j-c
Community Member

Hi, 

How do I check the battery level in my nest doorbell. The app is giving an infinity level as I have wired to my old doorbell wiring. I'd still like to check the battery level though. 

8 REPLIES 8

David_K
Platinum Product Expert
Platinum Product Expert

You're seeing the infinity symbol because it's currently wired. You'll only be able to see the battery level if you disconnect it from your old doorbell wiring. The battery level will be displayed in the Home app, in the same place you're seeing the infinity symbol.

d-j-c
Community Member

so, it won't ever use the battery as there is enough power to run it? I should have moved to Google years ago. 

David_K
Platinum Product Expert
Platinum Product Expert

Edit: See the update from @MplsCustomer below which more accurately describes the behaviour of Nest Doorbell (battery). My original response concerns Nest Cam (battery). Apologies!

It will use the battery if your power goes out. Also worth knowing that to help prolong the life of your doorbell's battery, it will only charge to 75% if the doorbell is wired to the doorbell system. If you used the included USB cable to charge the battery above 75%, now the doorbell is wired to the system, the battery will drop down to 75% and stay at that level or below.

@d-j-c 

Actually, the battery doorbell (unlike the battery camera) always runs off of the battery (while the battery camera uses household current unless the power is off). (We have to unplug our battery camera to see the battery level.). See the cold weather limitations in the link below.

"If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged. If the battery drains completely, the doorbell will shut down, and you’ll need to bring it inside to be charged."

https://support.google.com/googlenest/answer/11830989

David_K
Platinum Product Expert
Platinum Product Expert

Good spot! We're talking about Nest Doorbell (battery), not Nest Cam (battery) which is where my confusion crept in. Appreciate you keeping me honest!

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

 

I appreciate the help here, davidking and MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey d-j-c,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

 

Regards,

JT