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Nest Bug discovered with IQ cam

HENELECT
Community Member

Screenshot_20230108_234827_Device care.jpg

 I've discovered a bug when removing an IQ CAM, and then attempting to add it back...I'm using a new galaxy S22

https://youtu.be/ZrZ6Bv6uQHU

I've contacted Google and they asked me for the screenshot of the bug error message and I also took this video....

Still no solution or response from google

1 Recommended Answer

Hi,

I reset by pressing the small pinhole on the base of camera, is that factory reset?

 

View Recommended Answer in original post

7 REPLIES 7

MplsCustomer
Bronze
Bronze

@HENELECT 

Have you tried deleting and re-installing the Google Nest app?

HENELECT
Community Member

Yes, on both phones,  I spent an hour with tech support, so here is what happened 

1st.. Deleted cam 

2nd ..attempted to "add product"

3rd ..updated app

4th.. deleted app

5th... reinstalled app

The rest you see on the video

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@HENELECT thanks for reaching out here in the Community and for sharing with us your screenshot and video. I noticed you mentioned rebooting your Nest Camera with our support team but have you tried resetting it to the factory default? If not, you can follow this link for the proper steps. 

 

I appreciate the help, MplsCustomer.

 

Best,

Emerson

Hi,

I reset by pressing the small pinhole on the base of camera, is that factory reset?

 

janthadeus
Community Specialist
Community Specialist

Hey folks,

 

HENELECT, that’s correct! If you have the Nest IQ Indoor Camera. The reset button is at the bottom side of the camera stand. Have a look at this article and let us know if you need more help: Restart or factory reset Nest camera or doorbell.

 

I appreciate the help here, MplsCustomer and Emerson.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi HENELECT,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Emerson and JT.

 

Thanks,

Archie