01-25-2023 07:59 AM
I've discovered a bug when removing an IQ CAM, and then attempting to add it back...I'm using a new galaxy S22
I've contacted Google and they asked me for the screenshot of the bug error message and I also took this video....
Still no solution or response from google
Answered! Go to the Recommended Answer.
02-02-2023 05:26 PM
Hi,
I reset by pressing the small pinhole on the base of camera, is that factory reset?
01-25-2023 10:58 AM
Have you tried deleting and re-installing the Google Nest app?
01-25-2023 02:53 PM
Yes, on both phones, I spent an hour with tech support, so here is what happened
1st.. Deleted cam
2nd ..attempted to "add product"
3rd ..updated app
4th.. deleted app
5th... reinstalled app
The rest you see on the video
02-02-2023 02:43 PM
Hello everyone,
@HENELECT thanks for reaching out here in the Community and for sharing with us your screenshot and video. I noticed you mentioned rebooting your Nest Camera with our support team but have you tried resetting it to the factory default? If not, you can follow this link for the proper steps.
I appreciate the help, MplsCustomer.
Best,
Emerson
02-02-2023 05:26 PM
Hi,
I reset by pressing the small pinhole on the base of camera, is that factory reset?
02-05-2023 02:43 PM
Hey folks,
HENELECT, that’s correct! If you have the Nest IQ Indoor Camera. The reset button is at the bottom side of the camera stand. Have a look at this article and let us know if you need more help: Restart or factory reset Nest camera or doorbell.
I appreciate the help here, MplsCustomer and Emerson.
Thanks,
JT
02-08-2023 04:58 PM
Hi HENELECT,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
02-09-2023 05:10 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, Emerson and JT.
Thanks,
Archie