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Nest Cam 1. Not able to add my camera. It was off for a week.

tjbrk1
Community Member

‎07-19-2025 04:13 PM

I have a Nest Cam 1.  Been using it for years with no problems. I turned it off to do some work on the house now the Nest App doesn’t recognize the camera. I tried to reinstall but keep getting error messages. 

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jenniffert
Community Specialist
Community Specialist

‎07-22-2025 02:28 PM - edited ‎07-28-2025 08:29 AM

Hi tjbrk1,

 

Thanks for reaching out here in the community! I understand you're experiencing an issue with your Nest Camera not being recognized by the Nest app after it was off for a week, and you're getting error messages when trying to reinstall it. No worries, help is here!

To better investigate this situation, I’d like to ask for the following information:

  • What specific type of Nest Camera do you have? Here’s a helpful article about how to find the firmware version of your device.
  • Where in the Nest app pairing process are you getting stuck?
  • What’s the color of the LED status light?
  • How far is the device from the router?
  • What device and operating system (iOS or Android) are you using to complete the setup?
  • Can you provide which specific error codes you get during the setup process?

I look forward to your reply.

 

Best regards,

Jenniffer

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