12-28-2022 01:20 PM
Problem.
Device connects to Wi-Fi after factory restart. However, the app monitoring the download update only registers 0%. The app times out and terminates the download displaying the following error message: "There may be a problem" Something may have gone wrong during setup. You may have to restart your device. EXIT Setup.
Resolution Pathway.
A. The default process has been initiated several times resulting in the same result:
B. An alternative process provided via the community was initiated resulting in the same result:
Is it Time for a Google Service Rep to Step-in?
I have invested several hours over four days to this endeavor without success. Is it time to return the product and get a refund?
Please advise...
01-03-2023 04:57 PM
Hi Jcbioteck,
I appreciate you sharing the troubleshooting path you’ve taken so far. No worries, we’ll sort this out — a few questions: what’s the error message you’ve encountered during the setup? How far is the camera from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?
Going over the steps here might help:
Let me know how it goes.
Thanks,
JT
01-06-2023 10:12 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
01-08-2023 05:56 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Archie.
Best,
JT