Device connects to Wi-Fi after factory restart. However, the app monitoring the download update only registers 0%. The app times out and terminates the download displaying the following error message: "There may be a problem" Something may have gone wrong during setup. You may have to restart your device. EXIT Setup.
A. The default process has been initiated several times resulting in the same result:
B. An alternative process provided via the community was initiated resulting in the same result:
Is it Time for a Google Service Rep to Step-in?
I have invested several hours over four days to this endeavor without success. Is it time to return the product and get a refund?
I appreciate you sharing the troubleshooting path you’ve taken so far. No worries, we’ll sort this out — a few questions: what’s the error message you’ve encountered during the setup? How far is the camera from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your Wi-Fi network?
Going over the steps here might help:
Let me know how it goes.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Archie.