Nest Cam (Battery) Won't Display, Says Its Unmounted When Its Not

[Dustin2490]

My cameras stopped working all of a sudden. I got the new Nest Cam's, I have them magnetically mounted, and every time I would remove it to charge and remount, I can't view my camera in the app and it says its "unmounted" and will turn on when "remounted". 

The only fix I have is to do a hard reset (pressing the button on the back of the camera) and re-set up the camera. 
The issue is that this takes a long time.

Does anybody have a better solution? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.