Nest Cam (Battery) useless!!

[hollandnigel]

I have the Nest Cam (Battery) and it's useless,
Fully charged on Sunday, Empty today (Thursday)
It's the same all the time! It's my second camera as Google replaced the first.
I can't go away for a week's holiday knowing my home is safe because the camera will die before I return.
I paid for a 1080P battery camera that lasts approx 3 months, I do not want to turn the sensitivity or resolution down, because it's a security camera!!

My wired Nest Outdoor camera in the back garden has never been an issue, I don't think I have touched it since I installed it several years ago!!!

[Brad]

Hi there,

Thank you for your patience, I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[hollandnigel]

Yes, Like I said... the camera is useless!

• It's always fully charged when it needs to be charged.
• Your tips to save battery are to reduce the quality, how long it records, and the sensitivity!
  Most likely meaning it will not record the vital information when needed!!!
• I live in Spain so the climate thing is irrelevant 

[Brad]

@hollandnigel 
 

Thanks for sharing your experience and feedback with us then. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. 

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[hollandnigel]

We aren't likely to resolve it unless you send me a power supply for this useless camera!!!

4 day battery life!?! 

[Brad]

@hollandnigel 

I am unable to send anything to users, you'll need to reach out to support. 

Best regards,

Brad

[hollandnigel]

I have,

They are replacing my camera (again)

It's not the solution though, it needs a power supply 

[Brad]

@hollandnigel 

There isn't an option to install it wired, but you are welcome to do your own research online to see what other options you may have. 

Best regards,

Brad

[hollandnigel]

Yes there is.....
https://store.google.com/product/nest_cam_weatherproof_cable?hl=es 

[Brad]

@hollandnigel 

Misunderstanding, I understand you can install it wired, but I was stating we don't offer a 'power supply' for these cameras. They can be installed wirelessly, or wired in. No such option to add an additional power supply of some kind. 

Best regards,

Brad

[hollandnigel]

a 'Power supply' , in English, is something that supplies power.....

[Brad]

@hollandnigel 

If you're referring to a transformer, then yes, one in the same. Were you able to resolve this inquiry? Or do you still need help?

Best regards,

Brad

[hollandnigel]

Not resolved, still rubbish,

Recharged it about 4 times since I posted this.....

Most recently was yesterday infact!

[Brad]

@hollandnigel 

You're welcome to reach out to support for further assistance if you wish. 

Best regards,

Brad

[EmersonB]

Hello everyone,

@hollandnigel, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to reach our support team? In case you have an update, you know where to find us.

I appreciate the help, Brad.
   
Best,
Emerson

[hollandnigel]

Hi, Yes... I contacted support before I posted here, they wanted to replace my camera (again)

The only other solution for my 1080 security camera, is to turn down the resolution, sensitivity, and record time.......

pretty much defeats the object doesn't it......

And if my house is robbed, and the camera doesn't record it, who's fault will it be????

[EmersonB]

Hello hollandnigel,

Thanks for getting back to us. We're glad to know that your Nest Camera replacement is on its way. Also, this is not the experience we want you to have. We hope we can make it up to you in the future.

Best,

Emerson

[hollandnigel]

It's on its way???

I haven't agreed to anything yet..... 

But you just reminded me, it's empty again and needs recharging 🤦‍♂️

[EmersonB]

Hi hollandnigel,

I apologize, I thought that you have it replaced with our support team. We truly wanted to help you with your concern and we can't process replacement here in the Community. If your Nest Camera needs to be replaced, then I would suggest you request it from our support team. Let us know if you have other questions.

Best,

Emerson 

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[hollandnigel]

It doesn't need replacing, it needs a power lead,

The battery life is 4 days maximum, and that is unacceptable!