Nest Cam C119 Error after being connected for two years

[Stockmann]

Hello,

I have been getting a C119 error from my nest cam that has worked perfectly for two years since it was installed in 2021. I have two cameras and a doorbell and my driveway cam just randomly stopped streaming live footage on the app last week. My doorbell and my deck nest cam are still working without an issue. I have tried unplugging the cam, removing the cam from my account, resetting the router/modem. It allows me to add the driveway cam to my account after scanning the QR code and completing the setup process but it will just show a grey screen and not connect to the wifi and give a C119 error. I have no clue why it won’t connect after it was perfectly connected for two years with the same router/modem. I have Orbis setup in my house so distance is not an issue. The internet is completely fine as my other cams and all other devices work as normal. The nest cam randomly came back online streaming for a day and then it stopped streaming video.

Does anyone have any suggestions as to why this won’t connect to my wifi? Like I said this has been connected for two years straight without an issue. I have done basic troubleshooting resetting camera multiple times, resetting modem/router and all other devices work perfectly fine (including another nest cam and doorbell). Any help would be appreciated. Thanks!

[MplsCustomer]

@Stockmann 

The C119 error is supposed to mean "Your camera had trouble connecting to Wi-Fi."

https://support.google.com/googlenest/answer/9240048?hl=en&sjid=7631856741033672393-NA#wifi_connecti...

Is there any possibility something (anything) changed recently in your Wi-Fi network?  Or anything moved in your house that would interfere with the Wi-Fi signal to that camera?  Are you able to temporarily move your camera closer to a Wi-Fi access point just to see if there is a Wi-Fi issue with your network?

[Stockmann]

Nope nothing has changed with my network. I have an orbi mesh network and the main router is in my living room which is on the same side as the garage where I have the malfunctioning camera at. This same setup has been perfectly fine since 2021. I have tried resetting my orbi network and modem and also deleting and re-adding the camera multiple times. The camera will link as a device to the Nest app no problem but it will just not livestream the footage. Best luck I’ve had was randomly I checked the app and the camera was streaming. But this only lasted one day. At this point, I think it’s a hardware issue or something because nothing with the wifi or camera has changed in the last two years. Also, I have a doorbell and another camera for my deck, no issues at all. And the doorbell is further away than the garage cam. 🤷‍♂️

[Lance_L]

Hi Stockmann,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest camera. Let’s check it out.

A few questions: what type of Nest camera do you have? What is the color of the status light? Are you using an iOS or Android device? Also, are you trying to connect the camera to a 2.4 GHz or 5 GHz network?

Let’s try the steps here: Troubleshoot Wi-Fi and connection issues for Nest products.

Keep me posted.

I appreciate your help, MplsCustomer.

Best,

Lance

[Lance_L]

Hello Stockmann,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance