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Nest Cam IQ outdoor

Community Member

I have a Nest Cam that the green light on the front does not come on. I have done everything I can from factory reset to uninstalling the app and nothing is working. The blue light comes on so I know it is getting power. What do I need to do? I have had this cam for almost 2 years. Has worked great up till about a month ago. All of a sudden things were appearing zoomed in on the camera. Then the green light stopped coming on. Thanks for any help.


Community Specialist
Community Specialist

Hi there, 


Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

  • Do you still need help with this issue?
  • What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 


Community Specialist
Community Specialist

Hey jcwatkins,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.