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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15711 Views
  • 0 replies
  • 6 kudos

Nest Wired Doorbell NC023

Hi, My Nest Doorbell (wired) has stopped working after around 4 years. I have attempted to reset the device but it made no difference, so then carried out the factory reset. The app can now not find the camera. The power works on the device but it ca...

sjw84 by Community Member
  • 740 Views
  • 6 replies
  • 0 kudos

Resolved! Camera remains offline during setup

I am going through the setup for my new doorbell. I have successfully connected the camera doorbell to our network, but the camera remains 'offline'. I am in the stage of the setup where the app asks me to 'Unplug your doorbell and bring it outside.....

RedRobot by Community Member
  • 1204 Views
  • 8 replies
  • 1 kudos

Camera won’t set up

I had this camera set up but tried to move to a different Wi-Fi unsucseffuly now can’t get it to add

Jdumas72 by Community Member
  • 297 Views
  • 1 replies
  • 0 kudos

Door bell Chime

My nest door bell is not working at the moment. Everything is connected and it stopped working. Any help would be appreciated @

Semo1212 by Community Member
  • 264 Views
  • 1 replies
  • 0 kudos

Home App crashes when getting device ready

The past two weeks, I have been unable to complete the setup on my wired Gen 2 nest doorbell. I get through the initial setup until it moves to a screen for "Getting your device ready" and then the Home app crashes. At this point, I get doorbell noti...

Downercc by Community Member
  • 484 Views
  • 3 replies
  • 0 kudos

Nest Camera sensing a person falling

My adult son is non verbal autistic. He has a history of sleepwalking. He recently had a fall in which the ADT security sensors were triggered by the noise and the force created when he fell into baseboard heater (under the window). I installed a Goo...

daneyko3 by Community Member
  • 496 Views
  • 1 replies
  • 0 kudos
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