Nest Cam Outdoor (Wired) / "Unable to find the Wi-Fi network you chose. (C103)"

[geraldwerhan]

So much for having a "smart" or even "semi-smart" home...

We recently returned from 4 weeks away having left our home vacant for that time. All available smart home devices were left to function off of our AT&T Wi-Fi Gateway, which had been functioning just fine for many months prior to our departure from home. It appears that there was a neighborhood power outage for a short time after we left home. When we returned it was necessary to manually re-establish connectivity of all devices. This Nest Cam had been working reliably for a few years before we left home. NOW, I have been unable to get it functioning again. I have disconnected and restarted the camera and restarted the home network several times. I get that message above after choosing the home network (positioned at the top of the available network list) and then correctly entering the password. So, it's telling me it can't find the network it prominently displayed to me for selection, then tells me it can't find it when connection credentials are entered. The camera displays a blue light that single pulses slowly throughout the process.

Help!? Thanks.

Gerry

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[geraldwerhan · Accepted solution]

Greetings Brad,

Thanks for checking in on this. 

After performing the troubleshooting protocols numerous times without success, I did pay a bit closer attention to what I was reading about the problem and noted that a suggestion was to disable some devices from being on the home network. We had just had a new Mitsubishi mini split HVAC system installed with 3 internal units and wi-fi connectivity through their KOMO app.  When I checked out my AT&T fiber Smart Home Manager I was surprised to find that, with the addition of the KOMO controller interfaces, we had 20 devices connected from the Wi-Fi Gateway. I ordered AT&T's Smart Extender and installed it yesterday. There are now only 13 devices connected to the Gateway and 7 devices connected to the Extender.

That fixed the connectivity problem with the Nest Cam as well as a couple of smart outlets that had recently gone wonky on me.

Maybe this revelation will help other community members.

Best regards,

Gerry

[Brad]

Hi there,

I am relieved to hear that this worked for you and has been resolved! We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad