Nest Cam - can't reconnect or setup

[YankeeD]

I got a notification that my indoor nest cam dropped connection a few days ago.  Usually this just resolves itself in a few minutes but this time I was unable to reconnect via mobile iOS or web browser to the the device. All I had was a slowly blinking blue led. My wifi management app was still showing the camera as connected to my wifi and I can drop the camera and reconnect it to wifi by unplugging and then plugging it in again. However, I do not see the camera MAC address in my router's DHCP IP address lease list. 

I removed the camera from my Nest account with the idea to set it up again but this fails on iOS with error C119 or sometimes NC023. I attempted direct USB connection to my windows PC using the web Nest app but the setup does not proceed past the first step directing you to connect the camera.  Windows does show the "Nest Cam Setup" device as connected to USB but I get no response in the app.  The camera connects to wifi but only has the flashing blue led.  This camera version has no hardware factory reset.

[Donoharm]

I am having the same problem? I also cannot scan the barcode and there is no way to screw off anything on my drop cam to find a code. No serial number or code works? What do we do??

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[evanslc]

you have not helped at all brad.  you need to update your software. people will stop buying nest once they realize your purposely making the very expensive cameras obsolete by not updating software.  People change internet providers this shouldn't be the death sentence to a working $300 camera. 

[GeorgeK]

Evan is correct. That was not helpful.  I’ve update both the phone and Nest apps. I’m guessing it’s a hardware failure but am not anxious to spend $300+ right now after the Xmas VISA bill.  Was really hoping there was a solution but am not seeing it 😞

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[evanslc]

yes nobody's helped 

[Saltymermaid]

I had my nest camera hooked up. Then moved and now I cannot get it to hook up again. I’m very frustrated I’ve tried over and over again. I know it has to do with the internet connection. It tells me to turn on my airplane mode then turn off. I’m not trying to connect it to my phone internet I’m trying to connect to my home internet. HELP 

[Brad]

@Saltymermaid

I am sorry to hear that you are having this issue! If your Nest Cam cannot locate or find another Nest/Google device to connect to the internet through, you will want to remove your device off your Home/structure and add them all back in with the new Nest Cam first. I understand this is an inconvenience, and I am sorry for that! But It tends to do the trick for most customers. Give that a try and let us know if you still need assistance.

Best Regards,

Brad.

[evanslc]

that doesn't work brad as you haven't updated to the newest Mac software your phone app doesn't work BRAD

[GeorgeK]

Ive lost connection to my one doorbell.  Tried all the troubleshooting. Getting a blinking green light every 10 seconds. What does this mean?  How else can I reconnect it? 

[Brad]

@GeorgeK

According to this helpful article here, it looks like your Doorbell is telling you that it is connected to the app, and ready to use. I would suggest Restarting it, and if that doesn't work then Factory Reset it. Restarting and factory resetting your Google Nest camera or doorbell will have different results:

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

[GeorgeK]

I’ve done both reset and restart. After multiple attempts, it only connects for a short time and then goes offline again.  Wifi connection is good at that spot.  Any ideas?  Hardware failure maybe?  It’s only 2 years old.  . 

[GeorgeK]

Brad that didn’t work. I have both factory restored and reset it.  I fear it’s hardware failure unless someone has a suggestion to save my Nest doorbell.