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Nest Cam floodlight offline but camera online (Google Home)

manishpal80
Community Member

My floodlight Cam has been working without any issues for past 2 years but now all of sudden the Floodlights appear offline in the Google Home app. I dont have a way to control the floodlights. The camera works fine without any issues. I have already cleaned the lighst and camera. Factory reset the Floodlight camera and reset it several times yet no solution. I have many other Google and Next cameras which are all working fine on same Wi-fi network at my home. The light shows plugged in yet there is no way to control the flood lights. Please help. It seems like a known issue with many users impacted by it yet there is no fix available.

5 REPLIES 5

sicsacol
Community Specialist
Community Specialist

Hi @manishpal80,

 

Thanks for reaching out. I'm sorry to hear that the floodlight on your Nest camera is showing as offline in the app. I understand it can be frustrating when your device malfunctions, especially after troubleshooting. Don't worry, I'm here to help. 

Since you've already tried some troubleshooting steps, which I appreciate, and the Nest camera itself is working fine, my team would like to know more about this floodlight behavior. When you get a chance, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know once you've submitted the form.

 

Sincerely,
Jonathan

Hi Jonathan. I have submitted the form as advised. I would also like to let you know that last night in my Google Home App, the Nest Cam Floodlight was showing Plugged in but the Battery status kept going down to like 6% and when I woke up in morning, I saw that the Plugged in Sign turned into infinity symbol again and the camera and the floodlights started functioning as they should. Please note that there were no changes made from my side, there were no power cuts or outages as well so not sure what happened. I will monitoring it and see if it displays same behavior again.

sicsacol
Community Specialist
Community Specialist

Hi @manishpal80,

 

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

 

Cheers,
Jonathan

Ravippe
Community Member

I purchased a camera 1 day ago. and after it rained, i notice water on the plug when i unplugged it.. I also noticed that i would get push messages "camera may not be receiving enough power" . I also noticed that the flood light disappeared. 

But your right everything works good, it even charged and then went down, and up... like it should. The manual says the battery can go up and down even when plugged in due to temp, and other factors, when it cant charge.

 

after 1 hour with google, and hours of forum searches the factory resets, uninstalling turning off the light for 20 minutes, etc etc... i noticed sometimes my floodlight app would show, and then disappear.

I even replaced the camera i have 8... no luck. 

The problem is the cable. that 3 inch cable that has 4 push pins. They must have a surface level corrosion or water seeped inside that little white chunk. Under the pins there must be a circuit board.. i think water seeps in over time, dries and you dont really notice it.

 

Solution, try to try it out with a hair dryer, use a soft tooth brush and scrub with hydrogen peroxide... try again..

IF IT WORKS.. mine no luck... i had to exchange it.... use rope caulk around the connection after its fitted. Mortite is a good one. make a little oval and you can always remove it easy and apply if you need to take out the camera.

 

No dust, no water, so far so good for me. This is what i think the REAL problem is.. if the cable is giving low power, sometimes, and no floodlight ITS DEFINATELY that pin misfiring or something 

 

remember humid days means moist nights... so humidity can STILL get inside that magnetic clip... USE MORTITE or some temp caulk rope. 

sicsacol
Community Specialist
Community Specialist

HI @Ravippe,

 

Thanks for posting in the community. I really appreciate your feedback and the workaround you tried.

You can help us by submitting feedback, if you haven't already. This helps us develop new features, improve existing ones, and ensure our devices meet your needs. Your input is very important to us, and we will take it into consideration.

If you have any other questions, please don't hesitate to reach out – we're always happy to help in any way we can.

 

Cheers,
Jonathan