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Nest Cam floodlight offline but camera online (Google Home)

gadgettr1
Community Member

I have several Nest cameras including  3 floodlight cameras. Two work perfectly, one was working great but now it says the floodlight is offline! The floodlight still works (lights up if you walk into its sensor area).  With the floodlight control offline I can't control the floodlight and it's constantly coming on and off whenever something comes remotely in range (highly annoying). What is the solution for this? The cameras are not that old and two of them work perfectly. And of course being floodlight cameras I have to set a ladder up again to reach it.. ugh.

2 REPLIES 2

janthadeus
Community Specialist
Community Specialist

Hi gadgettr1,
 

I’m sorry to hear that. No worries, we’ll check this out — a few questions: what’s the status light of the camera? When did the issue start? How far is the camera from the router? Is it paired to a 5 GHz or 2.4 GHz Wi-Fi network? Also, were there any changes to your Wi-Fi network?

 

Looking forward to your response.

 

Thanks,

JT

Thanks JT but I've done all of that and more! I was on the ladder up n down several times to access this floodlight camera and got no resolution. I was on the phone the with Donald and two other techs that I got handed off from for who knows how long! It was supposedly getting sent up to a hardware specialist and I was supposed to hear back but needless to say I have not heard anything yet. I still have no control over the floodlight, no floodlight app (within Google home) for that camera and no options for it... it does come on whenever the sensor is tripped which is constantly and kind of annoying with no control of it. I have 5 NEST cameras including TWO other floodlights. The setup and power is fine, the router signal is fine, etc etc. There have been no changes to the wifi at all. All my cameras and floodlights were working perfectly for several months.
Charles Drayton