Nest Cam gives C119 error and won’t connect to wifi after being connected for two years

[Stockmann]

Hello,

I have been getting a C119 error from my nest cam that has worked perfectly for two years since it was installed in 2021. I have two cameras and a doorbell and my driveway cam just randomly stopped streaming live footage on the app last week. My doorbell and my deck nest cam are still working without an issue. I have tried unplugging the cam, removing the cam from my account, resetting the router/modem. It allows me to add the driveway cam to my account after scanning the QR code and completing the setup process but it will just show a grey screen and not connect to the wifi and give a C119 error. I have no clue why it won’t connect after it was perfectly connected for two years with the same router/modem. I have Orbis setup in my house so distance is not an issue. The internet is completely fine as my other cams and all other devices work as normal. 

Does anyone have any suggestions as to why this won’t connect to my wifi? Any help would be appreciated. Thanks!

[Lance_L]

Hey Stockmann,

Thanks for posting in our Community. An error C119 means Your camera had trouble connecting to Wi-Fi.

Let’s try the troubleshooting steps below:

1. Quit the Nest app.
2. Unplug your modem and router. You may have one device that’s a combination modem and router, or they may be separate devices. If they’re separate devices, unplug both.
3. Wait for 30 seconds, then plug your modem and router back in.
4. Your modem and router will start. Wait a couple of minutes or until a steady power and connection lights appear. It may also have a quickly flashing data light on the device(s).
5. Check that your home Wi-Fi network is connected to the internet and that the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.
6. Unplug your camera. Wait 10 seconds, then plug it back in.
7. Make sure your phone’s Wi-Fi is turned on and that it’s connected to the same Wi-Fi network.
8. Open the app again and set up your Nest Cam on your phone (or on your computer).

Let me know how it goes.

Best,

Lance

[Lance_L]

Hello Stockmann,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Lance_L · Accepted solution]

Hey Stockmann,

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Cheers,

Lance