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Nest Cam problem connecting to wifi

bobrob67
Community Member

Just bought my first Nest Cam (outdoor battery)

I went through most of the set up process, put in my cable company wifi password, and it tried to connect and had a problem, put it in again one or two more times, and said check your password, but it won't let me re-enter the password, just automatically tries to connect only to fail, and only lets me exit the set up process.

Was told to go to Google Home app in settings for WIFI Help, which isn't there for a selection, then says if I don't have that option to remove the camera from the app, but there is no place to select the camera to remove (like it's not even on there yet?) then says to go to Nest Connect, and there isn't one in the app, only Nest Aware.  

I've rebooted my cable company wifi modem router and tried the app again and it just keeps trying to connect with the password I entered which maybe I entered wrong and I just can't get around it.

Thank you anyone who can help me?

1 ACCEPTED SOLUTION

bobrob67
Community Member

I was able to figure it out thank you very much I appreciate it

View solution in original post

4 REPLIES 4

SteveT1
Community Specialist
Community Specialist

Hi there,

 

Sorry to hear about your experience in installing the Nest Cam (battery). Let's get this sorted out. 

 

A few questions:

  1. What is the color of the LED lights on the Nest Cam (battery) during installation?
  2. What app and phone are you using during the install?
  3. How far is the router from the Nest camera?

If you’re using Home app for setup, just tap the link in the app message to get the troubleshooting steps. If you need more help, here are some articles to try:

 

Regards,

Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

bobrob67
Community Member

I was able to figure it out thank you very much I appreciate it

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that you were able to find a solution! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.