Nest Cam with Floodlight - Dead 20-days in

[Jagla]

After 7:30 this morning - no more video stream via browser or mobile app.  Light is green - video is dead!  Attempted reset and reconnect - nothing.  Am on same network and all that!  Seems like this was rush to market.  The UI for the mobile app is not the same as for the browser and 25% of the browser view is consumed by a text label that could be elsewhere.   Now working to return via Amazon and move on to something that seems more reliable

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[EmersonB]

Hello folks,

@Jagla were you able to restart your Nest camera? I'd be glad to hear from you — I'd like to make sure everything is working.

I appreciate the help, Brad.

Thanks,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and Emerson.

Thanks,

Archie