Nest Cam with floodlight=absolute garbage

[Devbiv]

Got my new nest Cam with floodlight wired up and working...until wifi got reset, and now can't connect it to save my life. Already tried factory reset, etc. Surely someone will contact me to suggest a ridiculously Labor-intensive "solution" -- and how long will that last before it happens again? What an absolute joke this product, and company, is. 

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. I am glad to see that you have tried the various resets available, but have you also made sure that your app is updated to the latest software? I would recommend checking the update first, and then go through the restart and reset options.

Best regards, 
Brad

[aatienza]

Hey Devbiv,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad