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Nest Camera History and Setting not showing in Home.Nest.Com

G00gle
Community Member

I just purchased a Nest Indoor Camera (wired). I set it up and everything is streaming in the Google Home app on my phone. However, I can't see my new camera on the web browser in the Nest home page. I'm told if I want to view my camera's history on the web browser, I need to go to home.nest.com.... So, is my camera not compatible? How can I view my camera or it's history online?

Not only is this an issue, but even the google home app is a joke and does not work well. It's not intuitive for the new camera I bought and now in order to adjust any settings for my older cameras I have to use two separate apps? It also seems that I'm not able to zoom and adjust where my camera focuses like you can do in the Nest app with the cameras I purchased through Nest. This was a key feature of why I purchased this camera. It appears google has only taken half measures to implement Nest onto their platform. 

Fix your issues or you will kill a very amazing product.

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Welcome to what so many people have been dealing with since September of 2021 when the new cameras were released.  If you search through this forum you will see 100's of complaints exactly like yours.  I ended up returning my new cameras right after I got them when I learned of the multitude of limitations.   I ended up buying used Gen 1 cameras from ebay.   I'm happy to stay in the well designed NEST app for the foreseeable future.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.