Nest Camera Issue

[BradStovall]

Not able to connect to new camera. Not sure but the phone will not find the camera. 

[MplsCustomer]

@BradStovall 

What camera do you have?  Have you installed your camera in the Google Nest app or the Google Home app? When you open the Google Nest app or the Google Home app, are you logging on with the same Google Account you used when installing your camera?  Do you have more than one Google Nest "home/structure"? If so, are you selecting the same Google Nest "home/structure" where you installed your camera? If you go to home.google.com, can you see a live feed for your camera?

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s response. Let me know if you need anything else.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey BradStovall,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT