Nest Camera Loading Issues

[Nestuser0007]

We’ve been having nothing but issues with Nest cameras at my mother in laws. I even went as far to bring a working one from my house to hers/ had to migrate it to the Google home app but aside from that it’s identical. At my home, where it works fine, it’s -70 dBm. At the house with issues with all her cams it’s -53dBm. It also has random disconnects / loading issues at her house. The camera I brought is called Camera, Driveway 2

Does anyone have any suggestions? She's on iOS  and running Google Home 3.35.53

Video Recording of Loading Issues 

[sicsacol]

Hi @Nestuser0007,

Thanks for posting in the community forum. I understand you're experiencing connection issues with the Nest Camera at your mother-in-law's house because it randomly disconnects and takes a long time to load the video. I appreciate the detailed information shared. Don't worry, let's work together to get this fixed. To better assist you, I have a few questions for you:

• What type of Nest Camera do you have? Please visit the following article to find the model: Technical specs for Nest cameras and doorbells.
• How far is the camera from the router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your Nest Camera that could cause interference?
• Do other devices connected to the same network experience slow internet speeds?
• What Wi-Fi frequency band do you have your Nest Camera connected to (2.4 GHz or 5 GHz)?
• Have you tried any troubleshooting steps so far?

Any additional details you can provide will be helpful.

Regards,
Jonathan

[Nestuser0007]

• What type of Nest Camera do you have? Please visit the following article to find the model: Technical specs for Nest cameras and doorbells.
  • Nest Cam 1st Gen (2018)
• How far is the camera from the router?
  • About 10 feet. Some brick but also a window. You can see the -58dBm
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your Nest Camera that could cause interference?
  • Not from my scanning/testing
• Do other devices connected to the same network experience slow internet speeds?
  • No just the nest cams
• What Wi-Fi frequency band do you have your Nest Camera connected to (2.4 GHz or 5 GHz)?
  • Dedicated 2.4GHz-only network
• Have you tried any troubleshooting steps so far?
  • Brought a camera that was working perfectly at my house on a 2.4GHz network (almost identical setup) to her house, migrated it over to Google Home to work on my mother in laws system.
  • Made a dedicated 2.4GHz network for the cameras
  • Scanned for interference several times at different hours
  • Switched iPhones, ISP's and Routers
  • Set DNS to 8.8.8.8 and 8.8.4.4
  • Checked other devices and no issues
  • Factory reset the closest AP several times
  • Tried different band widths on the AP (20, 40MHz)
  • Have seen them appearing as offline in the Google Home app but still ping-able and visible on the UniFi network

[sicsacol]

Hi @Nestuser0007,

Thanks for your update and the detailed information shared. 

Since you've already tried multiple troubleshooting steps to resolve it with no positive result, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Make sure to add your community username and the link of this thread.

Cheers,
Jonathan