Nest Camera Outdoor - Familiar Faces “no compatible camera detected”

[Rapha]

Hi,

I just got a nest outdoor camera and have subscribed to nest aware but the the google home app still says when I open familiar faces “no compatible cameras detected”. What might be the issue?

raphael

[MplsCustomer]

@Rapha 

Is your Nest Aware subscription for the same Google Nest "home/structure" where your camera is located? You can check in two places. In the Google Home app, connect to your Google Nest "home/structure" (if you have more than one) and go to Settings | Nest Aware to see what subscription applies to that "home". Or go to your camera in the Google Home app and go to Settings | Video | Video history to see what subscription applies to your camera.

[Rapha]

Hey,

thanks for the answer. I checked all of that l, the camera and the subscription is in the same home. 

[MplsCustomer]

@Rapha 

Which camera do you have, the older Google Nest Outdoor Camera (which works in the Google Nest app) or the newer Google Nest Camera (Battery) (which works ONLY in the Google Home app?

[EmersonB]

Hello everyone,

@Rapha thanks for posting here in the Community. How's it going with your Nest Camera? Were you able to see your familiar faces? Let us know which app you used to check it.

I appreciate the help, MplsCustomer.

Best,
Emerson

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help. 
 

Best,

JT

[Mgarretson]

My guess is it's because it's a nest camera, they are garbage. Hope you have better luck then I and many others have had with nest

[janthadeus]

Hey Rapha,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Emerson.

Thanks,

JT