Nest Camera Reset Difficulty

[GaryEhrike]

I recently changed my Wifi and I'm having serious problems trying to reset the two outdoor cameras I have. The paperclip just isn't doing anything. I believe both rest buttons are bad as I have tried numerous times to do this, followed the instructions.

This is unacceptable because I've changed wifi. 

How would you like me to proceed or do I need to look into a whole different company???

[Brad]

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. If the restart isn't working for you, have you tried to factory reset your camera? That would help the most, then you can get it reconnected to your camera. As a workaround, if you change your new Wi-Fi name and password to the same information as your previous routers' info, that seems to get it working again.

Best regards, 
Brad

[GaryEhrike]

Obviously you didn't read my post. I CANNOT RESET THE CAMERA. Nothing happens.

[janthadeus]

Hey folks,

Thanks for your patience. We appreciate you for trying. Nest Outdoor cameras don’t have a reset button. You have two ways to reconnect your cameras to your Wi-Fi network. Update its Wi-Fi settings or remove and re add it to the Nest app.
 

Here’s how:

1. On the Nest app home screen, tap Settings .
2. Scroll down below until you see Product > select the camera you want to update.
3. On the Camera Settings > tap Wi-Fi connection > tap Start.

Follow the on-screen instructions. Scan the QR code on the back of your camera when prompted.

I appreciate the help, Brad.

Thanks,

JT

[GaryEhrike]

That certainly would have been good information from the beginning.

I've already followed the other instructions and have removed these cameras from the app!!

Now what do I do being that there are removed already and I can't see them anymore???

[janthadeus]

Hi there,
 

GaryEhrike, thanks for getting back to us. Could you start pairing your cameras to the Nest app? Have a look at this article and let us know if you need more help: Set up and connect Nest camera. 

todd09, how's it going? Have you tried the steps I shared above? Let us know if there's anything else.
 

Regards,

JT

[GaryEhrike]

It is saying that I need to reset the Nest Camera IQ Outdoor which it don't have.

It seems like I'm getting the run around here? I'd like someone to resolve this issue ASAP.

No reset, cannot reconnect. I have over $700 in cameras that I can't use...ALL because I switched WIFI. This is truly a joke.

Isn't there someone I can call that can take care of this situation? 

[Brad]

@GaryEhrike

There is no remote-restart option for our cameras and doorbells. It will have to be done manually. Are you holding down to factory reset your device for 30 seconds? I would suggest holding it down for longer than 10–15 seconds.

Best regards,

Brad

[GaryEhrike]

Brad,

Janthadeus just explained to me that these Nest Outdoor cameras DO NOT have a RESET button on them, which I've experienced because I can't get either one of them to reset. 

What now?????

[janthadeus]

Hey GaryEhrike,

Uh oh! I’m sorry for the confusion here. If you have Nest Camera IQ Outdoor the reset button is in front of the camera below the Nest logo. There’s a small pinhole, whereas the normal Nest Outdoor Camera has no reset button. It must be removed from the Nest app and update its Wi-Fi connection. Have a look at this article and let us know if you need more help: Restart or factory reset Nest camera or doorbell.
 

Best,

JT

[GaryEhrike]

I’ve tried to reset these cameras but the reset “button “ does nothing. I’ve held it for over a minute. Still nothing.

Can’t anyone get this resolved?

if not, I would expect compensation for something that is now worthless.

[Brad]

@GaryEhrike 

In order to properly factory reset your device, please hold the button down for 30 seconds. That usually does the trick. Holding it down for longer isn't going to do anything, generally. 

Best regards,

Brad

[EmersonB]

Hello everyone,

@GaryEhrike I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps suggested above? We'd be glad to hear from you.

I appreciate the help, Brad and JT.
 
Thanks,
Emerson

[EmersonB]

Hi GaryEhrike,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[todd09]

I have the same problem. I have a nest outdoor camera . How do I reset it ? 

[Johnw2]

I have had the exact same problem.  Has it been resolved??

[GaryEhrike]

Not at all. No help whatsoever.I’m throwing them away. They are now junk.

[Johnw2]

It should be easy…this is bull**bleep**. They don’t want to support the previous model as evidenced by google home app. The cameras are high quality that’s why I purchased. I have two others that fortunately were on a different network. Pretty surprising and very disappointing. 

[Juni]

Hi folks,

GaryEhrike and Johnw2, thanks for reaching out. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Jenelyn_O]

Hi everyone,

@GaryEhrike, checking if you were able to fill out the form. Please let us know once done.

@Johnw2, I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

I appreciate your help, Juni.

Best,

Jenelyn

[GaryEhrike]

No, I'm not going to fill out a "form" that asks the same questions.

I'm done with Google!!

The complete disregard that Google has for it's product is a disgrace. 

I've already purchased new camera's and it wasn't from Google.

[Jenelyn_O]

Hi GaryEhrike,

We're sad to see you go, but we'll respect your decision. I hope that we can make it up to you in the future. Please send us a message if you change your mind. Otherwise, I'll be locking this thread after 24 hours.

Thanks,

Jenelyn