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Nest Camera, Smoke Alarm and Doorbell Issue - Offline after powercut

Daraflats
Community Member

Hello, over the past few weeks I 'kitted' out my home with a Nest system, including smoke alarms, cameras with floodlights, battery cameras and doorbells. 

Unfortunately my area is prone to 1-2 power cuts a week, mainly weather driven. However, after each powercut, ALL my nest products won't come online. I have been able to resolve by manually resetting and re-entering each product into the Google Home app again, however, this whole process takes me about 4-5 hours, if not longer. Obviously, in this day in age, i shouldn't have to go through this rigmarole, but its also unrealistic to dedicate a day of each week to resetting my nest system. 

 

Can you tell me how i can i can fix this mess? 

The system and install cost me $12k (11 cameras + 2 doorbells + 9 smoke alarms + hub + install). 

I look forward to hearing from you. 

9 REPLIES 9

EmptyNester
Gold Product Expert
Gold Product Expert

Hello Daraflats,  I'm an end user like you.  Keep in mind that some alarms and some battery cameras do not remain continuously connected to your WIFI.   This is because  a constant connection to WIFI will  drain the battery on those devices.  They only come online when they wake up for a specific reason.   For example when I look at my router I can see all my nest smoke detectors are offline.   But as soon as I go to Nest App and actually select one of the smoke detectors to see its status, then it becomes on-line for a few minutes and then goes to sleep again.    This might be what you are running into. 

Thank you, helpful, but 80% of my cameras are wired (ex doorbells, and 1 camera)

Lance_L
Community Specialist
Community Specialist

Hi Daraflats,

 

Thanks for posting. I apologize for the inconvenience — let's get this sorted out.

 

A few questions: what is the color of the status light of the Nest camera devices after the power is restored? Do you have an iOS or Android device? Are the devices offline as well when you log in to https://goo.gle/2UZL8VI? Also, do you have a Wi-Fi mesh or extender?

 

Let us know, and we'll be happy to help.

 

I appreciate the help, EmptyNester.

 

Best,

Lance

Daraflats
Community Member

Hi - lights are green, I have google hub (android) and iPhones (iOS) - same issue across both… 

Lance_L
Community Specialist
Community Specialist

Hello Daraflats,

 

Thank you for getting back to me. I apologize that your Nest devices aren't working.

 

To fix your Nest cameras and doorbell, please follow these steps:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the device, then connect it to the USB cable and power adapter, if applicable.
  3. Locate the reset pin on the device.
  4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
  5. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
  6. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
  7. Release the button. Your device will restore to its factory settings.
  8. After the factory reset, your device will appear as "Offline" in the app until you remove it. Also, the status light should be pulsing blue.
  9. To remove it from the app, open the Google Home app, select the device, and then tap Settings > Remove device > Confirm.
  10. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
  11. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  12. Cellular data should be turned off.
  13. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  14. Start adding the device back to the Google Home app.

Let me know if you have any questions.

 

Best regards,
Lance

Lance, perhaps view my initial message with the info - your approach works, that's not the issue

Lance_L
Community Specialist
Community Specialist

Hi Daraflats,

 

Thanks for getting back to me, and I’m sorry for the confusion.

 

If all Nest devices in your home go offline, there might be an issue with the router or network. Restart your router, modem, and any Wi-Fi range extenders or repeaters that you have.

 

Follow these steps to troubleshoot:

 

  1. Unplug your modem and router power cords. Tip: You may have a combination modem and router, or they might be separate devices. All the lights on your modem and router should be off.
  2. Wait for 30 seconds, then plug your modem and router back in.
  3. Your modem and router will restart. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light. Note: Every router is different. You might need to consult your router's user manual for specific instructions on how to restart it.
  4. Open the offline camera's video stream and wait a few minutes.

If the live video stream appears, the camera has reconnected. If none of your devices reconnect, there might be a network outage in your area. Contact your internet service provider for more information.

 

More information here: Troubleshoot offline Nest camera or doorbell.

 

Keep me posted.

 

Cheers,

Lance

Lance_L
Community Specialist
Community Specialist

Hey Daraflats,

 

I just wanted to jump in real fast to see if you saw my reply and to see if you still needed some help on this or if you were able to get it sorted out. Please do not hesitate to let me know if you have any further questions or requests. I would be more than happy to assist you.

 

Best,

Lance

Lance_L
Community Specialist
Community Specialist

Hey Daraflats,

 

I'd like to bump in here and make sure that you’ve seen our response.

 

Please let us know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

 

Cheers,

Lance