Nest Camera Static

[ChristinaRichar]

Hi, I saw some other posts about this issue but couldn’t find how to fix the problem. I set up a new nest camera (wired) in my business about a month ago. It was fine for a week or two and then we noticed there is a static noise and we cannot hear anything in the videos except static now. Doesn’t matter if it is live or recorded, all we hear is static. Anything we can do to fix this?

[EmersonB]

Hi ChristinaRichar, 

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, have you checked the wires connected to your Nest Camera? How many Nest Cameras do you have? Try disconnecting and reconnecting your Nest Camera from its wire. Also, try restarting it and let us know how it goes.

Regards,

Emerson

[EmersonB]

Hey ChristinaRichar, 

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
  
Best,
Emerson

[ChristinaRichar]

Hey, sorry I have been really busy and hadn’t had a chance to respond. I did check the wires. I just have one Nest Camera - Indoor (Wired) model. I also tried restarting it and there was no change. If I was describing the sound I would say it sounds like when you’re on the phone with someone and they are outside on a really windy day. Except you cannot hear anything that is going on, you just hear the windy mic sound.

[EmersonB]

Hello ChristinaRichar, 

I appreciate your update. We would recommend you to reset your Nest Camera to the factory default and re-add it to your to check if its having the same issue. Let us know your update there.
   
Thanks,
Emerson

[EmersonB]

Hi there, 

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
  
Regards,
Emerson 

[ChristinaRichar]

I did the factory reset today and there is still no sound on the videos, just static 

[EdmondB]

Hey there,
 

I'm sorry to hear about your experience on your Nest camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Best,
Edmond

[ChristinaRichar]

I filled it out, Thank You

[zoeuvre]

Hi all, 

@ChristinaRichar, we've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. Please let me know if you need more assistance. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Thanks for your help here, Emerson and Edmond. 

All the best,

Zoe