Nest Camera Storage

[Mausbarra]

I have a new Google Nest Outside camera. It is supposed to store 3 hours of video(without subscription). It now appears that I can’t access any history for any days prior to the current day - even though it may be within the 3 hours. Can anyone shed light on that?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Mausbarra]

The query remains. Anything you can do to shed light on this would be appreciated (albeit after some time since the original query). Regards, Mark

[Brad]

@Mausbarra

You only get up to 3 hours of video play back per event. Anything before that or after the 3 hour mark is not accessible. You can do this and more if you have a Nest Aware subscription though. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Mausbarra]

Thanks Brad but that doesn’t answer my question. For the moment I am interested in what I should get without Nest Aware - as per my original note. Would appreciate your help.

[Brad]

@Mausbarra

I just explained what you get without a Nest Aware subscription. You also were provided with the links to learn more about Nest Aware. If you cannot access a certain event history, then it is not available. You get a live feed, and the 3 hours we talked about. 

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.