EXTREMELY poor resolution!

[SyncGuy]

Hi!

New owner of a Nest Doorbell (battery) here and I've been left hugely disappointed. 

The resolution is atrocious! Worse than a potato camera....

To make it worse, contacted Google Help and went through the troubleshooting to no effect. Finally, they determined that it's for exchange. Express Exchange which means a replacement will be shipped to me first before I return mine. This is to mitigate downtime for me.

After providing my shipping details as requested, I'm told to contact a Google Nest Specialist instead.. reason being, verification of my details are required.

Has anyone ever experienced this?

1) atrocious resolution

2) questionable customer service

[SyncGuy]

https://drive.google.com/file/d/15XVWx8wLitxtaDXY2Ic6Z5M2TzcYjkmg/view?usp=drivesdk 

In case anyone wants to understand what is worse than potato camera..

[Brad]

@SyncGuy

I am sorry to hear that you have had trouble with your Nest Doorbell! Unfortunately, we cannot assist you with this request here in the Community Forums. You will need to call or chat with Support in order to get that figured out. 

Best regards,

Brad.

[SteveT1]

Hi folks,

Just wanted to jump in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hey there.

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve