Nest Camera with floodlight (wired) won't connect

[nsyrax]

This is a camera that was previously connected, our power went out, and now it won't connect. I've deleted it from the Home, I've restarted the camera and router, and I've reset the camera, but it just keeps giving me the "Something went wrong" error when I try to reconnect.

[MplsCustomer · Accepted solution]

@nsyrax 

It's kind of a nuisance that your floodlight camera quit just because of a power outage.

Did you do a "factory reset" by pressing the reset button for at least 12 seconds?

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-wit...

[nsyrax]

Thanks for the suggestion. I'll try this tomorrow and report back.

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thank you for your help here, MplsCustomer. Please let me know if you need any help from me. 

Best regards, 

Brad

[nsyrax]

This worked! Thanks so much!

[EmersonB]

Hello everybody,

@nsyrax, thanks for getting back to us and we're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and MplsCustomer.
  
Regards,
Emerson