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Nest Camera with floodlight

Mackers1979
Community Member

‎10-13-2024 10:23 AM

Hello, I recently changed our home network and i cannot get our Nest camera with Floodlight to connect via the Google Home app (ios). I have tried so many times and it will not complete the installation. Very frustrating! please help!

Thanks

Rich

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MplsCustomer
Bronze
Bronze

‎10-13-2024 10:57 AM

@Mackers1979 

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings on its cameras and doorbells. That's why their first recommendation is to set the network name (SSID) and password on your new router/modem to the same values used on your old router/modem:

https://support.google.com/googlenest/answer/9223711

If you can't do that, then you need to do "factory reset" (not just a "restart") on your camera and reinstall it, and hope everything goes well:

https://support.google.com/googlenest/answer/9252162

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