Nest Cameras Not Compatible with Nest Aware!!

[Jhorn]

So I just received and set up our 4 Nest Cams, however, I also payed $60 for a yearly subscription to Nest Aware. On the Nest Cam site, it stated that I could use these cameras with facial recognition and other features by using Nest Aware.

Whenever I open Google Home App and go to Nest Aware, it shows no compatible devices. Very frustrated about the fact I spent money for Nest aware, because Google stated that these cameras were compatible. What is the deal Google????

[HelpingHand]

If you download the nest app onto a phone 

1. On your mobile device, download the latest version of the Nest app from Google Play. Or App Store 
2. Check that you have an eligible Google Account. ... (use your gmail that you use for the google home app to sign up once downloaded)  
3. Open the Nest app. ... (sign in with the same gmail account used for google home app) 
4. Tap Settings. ...
5. Tap Migrate to a Google Account.
6. Follow the in-app instructions.

also the new cameras only work with google home but I think you still need to sign into or sign up on the nest app using the same gmail account so it can link your subscription to your cameras from nest to google. I know it’s a pain but hopefully they make it easier going forward.

I had the same problem now we use both apps which isn’t bad we get the best of both worlds hope this helps.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Jhorn]

Got this figured out. Just had to download Nest app and started working with Google Home app. Thanks!

[Brad]

Hey Folks.

I am relieved to hear that this issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.