Nest Cameras

[JaniceBuc]

I purchased a home that had the cameras already installed. How do I go about resetting these cameras and adding them to my account for usage?

[MplsCustomer · Accepted solution]

@JaniceBuc 

Make sure the previous owner removed the cameras from their Google Nest app or Google Home app (as appropriate) while still on their Wi-Fi network, then perform a factory reset on each camera, and then reinstall them in the Google Nest app or Google Home app (as appropriate).

https://support.google.com/googlenest/answer/11151047

https://support.google.com/googlenest/answer/9252162

[JaniceBuc]

Thank you for your response. Do you know if your u can reset if the cameras were not reset by the previous owners?

[MplsCustomer]

@JaniceBuc 

Some 1st gen Google Nest cameras and doorbells can only be factory reset by removing them from the Google Nest app by the device's owner.

See the second link I provided earlier for details on factory resets. (Be sure to scroll down past the "Restart" instructions.)

[JaniceBuc]

I think I am out of luck. Previous owner passed, not access to him or the old network.

But I thank you very much for your response!

[MplsCustomer]

@JaniceBuc 

SOME of the 1st gen cameras CAN be manually factory reset; see the specifics for each camera.

For those that cannot, you can wait until the previous owner's Nest Aware subscription period expires (up to 60 days); see this Help topic:

https://support.google.com/googlenest/answer/9249728