Nest Cams showing offline but are not

[Sphericalpuma]

TL;DR: Google Nest Battery camera stopped displaying a live video feed ("The camera is offline") after a few months via the Google Home app on multiple devices.

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I have three Nest Cam Batteries plugged into power that are showing up as offline recently. I've restarted, factory reset, rebooted the router to no solution. The Nest Cam IQ and my original Nest Hello, show online with the live preview working, so I'm trying to determine if this is a software issue with the home app or on the cameras. 

Obviously all three cameras did not fail at the same time. 

 I still get alerts from both cameras when they detect motion. This happens with two (2) Pixel 7 Pros, an iphone, and a pixel 6 pro. 

Google Home app is up-to-date. I have also tried uninstalling and reinstalling the app. The router is not far away from the cameras and neither the cameras or router changed since installation. I tried unplugging and replugging the modem, router, and cameras - still no luck

Thanks for any help and/or feedback!

[VanilleVla]

Same issue here, door bell and two indoor cams have just stopped showing live fead although notifications when detecting movements still come in. Google, please fix.......

[isthisajoke]

I had 2 Google Nest camera (battery) that I charged up and set up as new devices that are functioning properly which I used to replace the my other Nest camera's that were not. I have one plugged into the solar panel that is sold from Google's store and another hardwired. Same location as the other cameras. 

Still unable to identify what is the cause for failure. I read in other posts changing your router DNS server to Google gave some other people success although for me that did not make any difference. Another fix I read was somebody turned off their WiFi priority and that corrected the issue for not showing live feed. That was not an option for me on my wireless access points (I use Google WiFi, the older pucks). Hope that helps somebody else but I think for me it's a Google end issue not user end.

[jcreaser]

I have exactly the same problem as reported elsewhere by others in this thread. I have a mixture of old Nest cams and a couple of newer Google Nest cams (one is the battery/mains cam with floodlight and the other is the Battery doorbell). I can see all of the Nest cams on both my Nest and Google Home apps but both my newer devices were showing as offline in the Google Home app, although I could see that they were still both recording events which I can review using the History menu. Even though the doorbell was at least 50% charged I decided to remove it and put it on change. After 4 hours I reconnected it and it started working again. I am at a bit of a loss to know  what to do with the floodlight cam - perhaps I could try and disconnect the mains power to see if it runs down completely. It sounds very much like some sort of software bug.

[Chris71]

Something is happening, all 3 cameras are now back online and working fine. I wonder if that will last. We will see.

[bazwilkinson85]

Ha, mine all came back online just now too. Def a Google thing. 

[Atlis]

Yes, I can confirm that both my cameras are back online!

[VanilleVla]

For now it's working just fine again. Hope it stays that way now. Thx for the fix whatever the cause was. 

[austin2]

Hate to rain on the parade but it’s not fixed. If it was only happening for a few days, you guys may not have the same issue as some of us. Mine have been down for months. Still down now.

[jcreaser]

Mine have also suddenly started working again too! Obviously a system / software issue on Google's end of things.

[ms09144]

Any updates on this? Mine are still down. Same problem as everyone else has described.