Nest Community = Lots of issues, not a single Google customer rep or developer responding...

[MaxPrime]

Nest Community = Lots of issues, not a single Google customer rep or developer responding...

Simply put, there is very little you can do here, Google simply is a software company struggling (like Microsoft) to make and SUPPORT their hardware. 

Most of the issues are EASY software code fixes, which you would think they could get done quicker, but.. it comes down to what the LAWYERS tell the Developers they can or should do....

Any feature that HELPS, like disabling notifications on Familiar faces  (Key requested feature BROKEN for over a year) is left as is, most likely a Legal debate at google more than anything else.

Sadly the community members are far an away from anyone on the Home/Nest Teams.  Like an actual Project Manager or product manager...

Most of the threads are LOCKED, so I cannot even comment! Just a Kudos...

Good Luck, Return their crap and move on. Do More Research, ask security advisor... etc.

[jugsy]

Still not sure if the "staff" here are bots or just HEAVILY held down by management. Either way the experience sucks, the only time you get good service from Google is pre purchase.

See also: numerous requests for new functionality met with staff responses of "Is your issue solved yet"? Check yourselves, you spuds

[Carl1133]

Bots or both. I just posted a thread about it, immediately locked and the responses were also deleted of people who were agreeing with me. 

[jugsy]

I don't know what they're trying to achieve. I'm more likely to stop using these products based on this experience on this community, than the lack of features I expected.

[MaxPrime · Accepted solution]

OP here- this has been open for few days _ NOT A SINGLE response from Google/Nest. Just simply Lame and quite sad. 

I wish someone who has a good lawyer would simply sue them, that is the next step.

[China5luv]

Well one issue I have  or should I just say problems. Messed up my Identity change my account and not just only that I'm unable to use my visuals card with money 🙃 it constantly difficult for me. Long story short help

[Brad]

Hey there,

I am sorry to hear you haven't had the best experience in our community. I can understand that the way we manage the community could cause you to feel that we are not listening, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here. 

Best regards,
Brad

[jugsy]

Translation:
You are welcome to write your feedback and suggestions on a grain of rice then stick it up your USB charging port

[Carl1133]

LOL best response ive seen yet.  These products havn't changed or improved in the last 2 years I've owned them, I don't think thats going to change anytime soon haha

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[Brad]

@jugsy

Definitely not the case, I can assure you that all the feedback provided is important, and helpful. Thank you for sharing your experience with us. Please reach out if you need further assistance.

Best regards,

Brad

[jugsy]

Brad, that sounds nice - but the reality for a lot of users is a buggy and inconsistent experience, no thought to UX. If you don't see the evidence here due to cases being closed and hidden, check the reddit communities for Google Home and Nest.

[Brad]

@jugsy

I apologize that you haven't had the best experience, I would invite you to fill out the above form to discuss your experience with us.

Best regards,

Brad

[Brad]

Hi there, 

We appreciate your feedback on this, and I am just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

Thanks,

Archie

[jugsy]

no worries aatienza - before you close can you just let us know where abouts on the roadmap the fixes to restore previous functionality are? Can we expect these updates to roll out this year? 

[janthadeus]

Hey jugsy,

We don't have any news to share about the road map, but we're always looking for ways to improve our services. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.
 

Thanks for the help here, Brad and Archie.
 

Best,

JT