05-25-2023 03:37 AM
My Nest Data Archive request recently failed, and when I resubmitted the request, it has so far been a week with no success as of yet. I need this archive for a police report that I filed (with a 911 call relating to felony theft), and I cannot have it fail again. I need help, ASAP!
06-17-2023 03:56 PM
Hello James-K-7081,
Thanks for reaching out here in the Community. Are you trying to retrieve an event detected by your Nest Camera? Do you have a Nest Aware subscription? Where and how do you access your Nest Data Archive? Looking forward to your response.
Regards,
Emerson
06-21-2023 02:11 PM - edited 06-23-2023 08:03 AM
Hello James-K-7081,
I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
Best,
Emerson
06-23-2023 08:02 AM
Hey James-K-7081,
Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson