Nest Does Not Ring Chime Properly (Gen 2)

[DeanFors]

I have a google nest doorbell (Gen 2) and no matter what combination of wiring I try, it does not ring the chime properly. The chime vibrates but does not ring. If I don't install the connector, the chime rings properly but when the doorbell is not in use, I can hear a faint pulsing sound come from the chime box.

My current setup is that I have the grey wire from the connector going to "T" and the white wire from teh connector going to "1". 
I would upload a photo if I could!

[EmptyNester]

Hello,  so you definitely want to get the puck connected and working properly.  Other wise there is a chance you can burn out the solenoid inside the doorbell Chime.  Plus you don't want to hear that annoying buzz all the time.

Here is a video that shows you how to connect the puck.  If it doesn't work try reversing the puck wires.

https://www.youtube.com/watch?v=c8MW2TsWKmk&t=162s

If it still does not work the double check the power ratings on the transform that drives the doorbell.  It must be 16-24 VAC (for N. America) and also be rated for 10-40VA.  If it isn't then you probably need to replace it. They are available at Home depot or Amazon.

Hope this helps.