03-25-2023 06:54 AM - edited 03-25-2023 06:23 PM
Hi all,
Came out this morning to my doorbell on the front steps with a smashed lens. No interaction with it overnight and it was properly mounted and clicked in per Nest Instructions. Anyone else experience this? Also being told by customer service since it’s been longer than a year they won’t replace it. Seems like maybe there is defect in the mount, is this common?
03-25-2023 04:34 PM
I've seen numerous posts like yours in this forum, where the new Google Nest Doorbells just fall off of their mounts.
03-29-2023 03:00 PM
Hello everyone,
@Mc33, I'm sorry to hear about your Nest Doorbell. I really wish we could do something about it. You can check this link for our replacement policy: https://goo.gle/3vDD0MG We know that this isn't the answer you're looking for and we hope we can make it up to you in the future.
I appreciate the help, MplsCustomer.
Best,
Emerson
04-04-2023 10:10 AM
Hi Mc33,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Emerson
04-05-2023 03:02 PM
Hey Mc33,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Thanks,
Emerson