Nest Doorball (battery) - Fails at setup when trying to download update

[sam1am]

I can't finish the setup process with my new Nest Hello Doorbell (battery). It installs it on the google home app, connects to another device to setup wifi, but then at the very last step when it needs to download and install the necessary update, it fails. I get a, "something went wrong," message. When I exit out and go to my google home, I see the doorbell there, but my only option is to finish setup. When I click on that, it goes to a black screen and I need to quit out of home to get back in.

I've chatted with support a few times, we managed to get it to work if I create a new "home." But then it's not connected to my home with all my other devices.

Suggestions?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.