Nest Doorbell 2nd Generation Wired Keeps Going Offline at random times of the day

[LCNY]

Nest Doorbell 2nd Generation Wired Keeps Going Offline at random times of the day. This is not due to bad transformer or to bad connection. I have read other posts. The doorbell was working fine in my other home. I moved to this new home 3 months ago and this has only happened here.  There was a wired doorbell camera previously mounted here.  My access point is less than 15 feet from the doorbell and there is a great signal and nothing interfering with the signal.  It just randomly goes offline and then this doorbell becomes useless.  By the same manner it just then comes back online hours later. Please assist.

[Kate15]

I’m having exactly the same problem. Wi-Fi signal is fine.

[LCNY]

Happened again last night and was still offline when I went to work this morning. No reason just offline. It will come back online at some random time today.

[DeboraJ]

Hi There,

Thanks for reaching out to the community! Sorry to hear your Nest Doorbell (2nd gen, wired) is going offline at certain times. Let me take it from here.

To best assist you, I need a little more information before we continue:

• What is the status of the LED light?
• Has there been any recent power outage in the area?
• Have you tried any troubleshooting steps? Could you list them?
• Has it been exposed to direct sunlight?

Once you have this information, I will be more than ready to assist you with this.

Best regards,

Debora