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Nest Doorbell (Battery) Live view not working consistently

RH_
Community Member

Hi all,

Yesterday I've bought the Nest Doorbell (Battery) and installed in right away. While testing the doorbell I've ran in to an issue with the live streaming. Sometimes the connection is setup right away, and sometime I've nog been able to connect to the Nest Doorbell.

The Wifi connection at our front door is good, the throughput is around the maximum that is possible on a 2,4Ghz connection. The app on my iPhone is up to date, and im getting a bit lost what the cause of the problem is.

Does anyone have similar issue with the Nest Doorbell and an iPhone?

2 REPLIES 2

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

James
Community Specialist
Community Specialist

Hi there,
We just wanted to follow up one more time in case you hadn't been able to solve your problem yet. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James