cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Doorbell Battery Metal Backplate

DAN07
Community Member

I need to purchase the metal backplate for a Nest doorbell battery I purchased. The one I bought did not come with the backplate. It does not work without the backplate.  Thanks.

5 REPLIES 5

Rubes
Gold Product Expert
Gold Product Expert

Depending how you purchased the doorbell, it would be faster to return it and purchase another. Otherwise you can try contacting Support however you’ll find that getting individual parts like this is extremely difficult.

DAN07
Community Member

Thanks, I already retuned the item and looking for a new solution

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @Rubes and @Brad. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hey there,

 

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement. 

 

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

 

Best Regards,

Brad.