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Nest Doorbell (Battery) Will Not Connect to Google Home App

TheGoogler
Community Member

I recently purchased a Nest Doorbell (battery).  I went through the entire set up process in the Google Home App to the point that it had me verify that video would work in the install location.  I found out that my wifi did not extend far enough to where I intended to install the doorbell.  I transitioned to a Nest Mesh Wifi system to help improve wifi signals throughout my house.  I was able to install and set up the Nest Mesh Wifi without problem in the Google Home App.  Since I never finalized the set up of the Doorbell I went back to set it up now that I had good wifi where I needed to install it. The Home App will not connect to the doorbell.  I tried unplugging the doorbell, pressing the reset button, etc.  but nothing seemed to resolve the issue.  The wifi is working great, the signal is strong and the Home App recognizes all other devices in the house.

1 Recommended Answer

TheGoogler
Community Member

This issue was resolved via chat support.  After 2 hours of iming back and forth the final solution was to do a factory reset and uninstall and reinstall the Home App.  

View Recommended Answer in original post

2 REPLIES 2

TheGoogler
Community Member

This issue was resolved via chat support.  After 2 hours of iming back and forth the final solution was to do a factory reset and uninstall and reinstall the Home App.  

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am glad to hear that the issue was resolved! Thank you for taking the time to update your thread with this update. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.