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Nest Doorbell Battery and outdoor / indoor unavailable in home app on Pixel 7 Pro

3rdAndEkeven
Community Member

So my doorbell and 2 cameras say unavailable in home app on my pixel 7 pro. works fine on my Chromebook app. i have deleted and re-added the units, deleted and reinstalled the home app to no avail. 

any ideas?

2 REPLIES 2

Lance_L
Community Specialist
Community Specialist

Hi 3rdAndEkeven,

 

I’m sorry to hear that you're having trouble with your Nest devices. I appreciate your reports here in our Community. Let’s check it out.

 

What type of Nest cameras and doorbell do you have? Does it happen on both Wi-Fi and mobile data?

 

Let's try these troubleshooting steps below:
 

  • Go to your phone's Settings > General > Date and Time.
  • Toggle off and on the automatic date and time.
  • Check the box for Automatic time zone.
  • Next, go back to Settings > Apps > Nest > Permissions.
  • Set the location to Allow all the time.
  • Check the Play Store for Home app updates.
  • Check for any available Android OS updates.
  • Open the device's Settings > tap Apps > find Google Home > tap Force stop.
  • Go back to Settings > Apps > Google Home > Storage & cache > Tap Clear cache and Clear storage.

If the issue persists, uninstall the Home app from the phone, restart it, then reinstall the app from the Play Store.

 

Best,

Lance

Lance_L
Community Specialist
Community Specialist

Hi 3rdAndEkeven,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Best regards,

Lance