Nest Doorbell Battery - mechanical chime issue

[Zirca]

Hi,

I have the Nest Doorbell Battery. I have the ability to wire it, and connect to mechanical chime.

my issue is that I can get it to charge the unit, but the chime won’t ring.

I don’t have the chime connector as the google literature says the battery version doesn’t need it.

I am using this chime and transformer https://www.homedepot.ca/product/heath-zenith-wired-door-chime-kit-with-two-push-buttons/1000804870

this is how I have wired it https://images.squarespace-cdn.com/content/v1/58cdd5da5016e122307d83fc/1569214616159-IC1XAMBIT8945H6...

Huge  thanks for the help, I can’t find any answers online.

any suggestions on why this isn’t working?

[MplsCustomer]

@Zirca 

Do you have the "Indoor chime" setting for the doorbell turned on?

The only thing that should make a difference is your transformer; below is a link to the requirements:

https://support.google.com/googlenest/answer/9247132?hl=en

[Zirca]

Thanks for the response.  

I do have the "indoor chime" setting turned to "on" and "No" for electronic chime (as it's mechanical). 

I know the charge is working as I get the infinity sign occasionally.  The Transformer I'm guessing is the problem.  It meets the requirements, but it's on the lower end (see below).  Will try with a more powerful transformer.  

If others think it's something else, please let me know. 

• Input: 120VA
• Output: 16VAC-10VA

[janthadeus]

Hi folks,
 

I appreciate you trying to isolate the issue with your Nest Doorbell (battery). Let’s check this further — what country are you located in? The required voltage for North America users is 8 to 24 V AC (voltage) and 10 to 40 VA (power). For users located in other countries it is 12 to 24 V AC (voltage) and 10 to 40 VA (power). 

Here are some troubleshooting steps you can try:
 

1. Confirm if the Nest Doorbell (battery) receives power.
   In the Google Home app: select the doorbell > go to Settings > tap Battery to confirm if the doorbell is connected.
2. Make sure Quiet Time is disabled.
   In the Google Home app: select the doorbell > on the bottom, tap More > select Quiet time > tap Stop to disable Quiet time.

Let me know how it goes.
 

I appreciate the help here, MplsCustomer.
 

Thanks,

JT

[janthadeus]

Hey Zirca,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT